A few days ago, Miss, Shenzhen, reported to the Olympic news reporter. She purchased a drone aircraft in a Dangnan experience store in Nanshan. In the process of use, the “one-button return” function is used to recover the drone, but no The human machine did not return according to the return point, and the “high-speed rushing to the human body”, eventually caused her husband to be hurt. What has actually happened?
Daxin drone “one button return” invalid
Users have a lot of bleeding
Things have to come from 8 April 28, 2021.
“After buying a single, the shopping guide from the experience store will help me unpack, activate and download the Aji fly app trial.” Miss Wei said that due to the need to go out of tourism on May 2, she experienced the Towels of Vientiane Tiandi in Shenzhen Nanshan District. The store spent 6,699 yuan to buy a set of mavic air2 drone aircraft sets and 499 yuan Aji Care replaced MAVIC AIR2 service.
After reading the product manual and the user manual, on May 1st, Miss Wei and her husband came to the community building Tiantai air to test flight.
“Tiantai long and width is approximately 15 meters to meet the requirements of the Dinnan drone flight, and there are no onlookers in the surrounding people.” Miss Wei told Olympic news reporters, they stood under the outdoor roof, no obscenees were there without radio Or signal tower interference.
After all preparation, Miss Wei’s husband placed the drone in front of the human body. It was started and hovered. Then he did a simple operation to the drone, including rotation, flying forward, afterwards Fly, use one-click to shoot short film functions. During this process, the GPS signal, the drawing signal, and the amount of electricity are within the normal range.
When you use the “One Return” function to prepare the drone, the amazing scene has appeared.
In the return process, the drone rushes to us harm. My husband’s right hand refers to the depth cut, blood DC, drone to fall to the ground, the propeller wing is damaged.
Miss Wei said that because the flight speed is faster, it has not been operated when the drone comes to them, so her husband uses his right hand to block the face to avoid eye injury.
We have found that there is a serious error in the takeoff point of Daxin drone record, and there is a big problem in product quality and performance.
According to Miss Wei, the drone hits the human body during the return process and has not returned to the specified return point. The return point displayed on the GPS signal map should be behind them, but the drone is flying in front.
Dangdan drone is out of control hurt
After the incident, Miss Wei immediately complained to Daxin, and sent the equipment back to Dawang Company as required.
During the period from May 4th to 7th, Daxan customer service said that there is no problem with the testing equipment hardware. This incident is the responsibility of the customer’s flying. It is recommended to fly hand to learn the flight knowledge, in the safe regional flight, Toyan’s incident Sign up.
Miss Wei did not recognize this, “This is in shirking responsibility.”
It is understood that Miss Wei has complained 3 times, while the other two customer service also used the same kind of scriptures “pushing” past.
But Miss Wei has never understood
If you can judge the “One-click Return” function conditions in the flying state, whether the “one button return” function in the corresponding state should be disabled.
Dawang staff has never arrived at the flight site to say that the user is improper, is it unreasonable?
If the error is caused by the cause of GPS signals, what is the reasonable scope of the error in the error? Is there any obvious prompt in the manual or flight manual?
Since Dado n’t do any explanation, these doubts have been lingering in the mind of Miss Wei, and it is too late to disappear.
On May 7, Miss Wei made his own appeal with Datong customer service. He hoped that the staff of the Dinnan staff went to the flight on-site investigation, investigating the cause of the accident, and made corresponding compensation, including medical expenses, return refund, and in accordance with new consumption Right protection law related regulations for compensation.
Dawan is dragging
On May 10th, Shenzhen Daxin Innovation Technology Co., Ltd. (hereinafter referred to as: Daxin Innovation) The customer service department has contacted Miss Wei Miss. The solutions of this event are proposed, including “return refund, compensation medical expenses, gift DJI OM4 equipment and promises to arrange some precautions for this issue, such as firmware upgrade, online community, etc., etc. “, But premise is that Daxin’s innovation requires Miss Wei to sign confidentiality.
Miss Wei promised, at noon on the 13th, Miss Wei received a refund of 7198 yuan. This is a full story, but Miss Wei saw it once again anger after seeing the confidentiality commitment of Dabin’s innovation.
In the laguation, it will do some measures to this issue in later ‘. “Did not do any description, Daxin innovation is to spend a small money to smash the user’s complaint, and have not fundamentally solved the problem.
Miss Wei believes –
Daxin innovation should pay attention to the “one-button return” bug, let the technical department to repair, avoiding the “one-button return” drone to become a “one-click” drone, relieve the security hazard of the drone.
Olympic news reporters learned that Miss Wei did not sign this commitment, and in this few months, Dado has been cold to handle this matter.
If I actively communicate, I am afraid that this is afraid.
Miss Wei told reporters that in subsequent communication, the “one-button return” rectification measures, Daxin’s innovation still has no progress.
Until before it was published, Miss Wei did not agree with Daxin.
“One-button return” = “One button release” = “a keyry”
Miss Wei’s incident is not an example, and the reporter finds a lot of complaints about such complaints on this class with the entry of “Great Bank Returns”.
@ shevas6002: One-click return positioning error, causing drone to fall, technical customer service staff distorted the fact that it is what we can cause! Advise you still don’t buy this company’s products!
@ 老 曹: There is a problem with the emergence of Dinnan drones, so that you have identified innumerable, human factors or quality problems. From activation to a total of 5 times in the middle of the accident, the accident process, the surrounding environment is open, pressed the preset of a key short film function, then detected an obstacle, I pressed the high-rise to set up a key return function, then The drone fell to the top of the treetops.
@ 拍 张 张: I don’t fly a few days. I almost fried chicken today, I just noticed that the cloud is unstable, and I started to lose control during the pulse, I suddenly suddenly, I suddenly suddenly Flying, starting a one-click, returning, flying, almost falling into the fish pond, so in the end, I succeeded. Shutdown, correct the compass, take off to the ground half of the ground, the action is still not only hover, it is also accompanied by ignore the right, and I suddenly suddenly, I didn’t dare to fly …
@ 风 寒 影: Flying for two years, it has never been out of control.
Dangdo has not responded yet
According to Tian Yoguan, Shenzhen Daxin Innovation Technology DJI is a technical company specializing in drone and flight imaging system, the mainstream product line includes: ACE ONE series industrial unmanned helicopter flight control system and ground station control system, wookong- M series, meditation series, gluten cloud series, Phantom series integrated multi-rotor drone, etc.
In response to Miss Wei,
Does Dawang Innovation take measures?
Why is the “one-button return” function of Dawang’s aircraft?
How to ensure that these products will not have problems in the future?
In this regard, the reporter contacted the open telephone number of the Dynasty, the establishment of the official website, the other party replied, and the interview with the event needs to send a media consultation mailbox as required. The reporter sent an interview letter on August 25th. As of the feast, the other party did not respond yet.
In response to this matter, the reporter interviewed Zheng Boen, Zheng Boen, Yingke (Shenzhen) Law Firm. Mr. Zheng believes that although Tsuan believes that there is no problem in the product after the test is detected, it is not possible to prove that Miss aircraft is not properly operating. Datinan also needs to guide consumers to use products correctly, avoid the necessary warnings that cause damage to the consequences, and cannot be excessive as ordinary consumers’ plaintiffs, and the use of high-tech products for drones is accurate.
At the same time, it is necessary for the corresponding operational taboo and disclaimer content of the consumers and inform the product, otherwise, Dado may not remind consumers’ obligations.
Due to the bureaucratic hood from Miss Wei, Miss Wei, who was returned to Miss Wei, and Dasheng should undertake corresponding infringement responsibilities.
Zheng Lie gave the Olympic news reporter to listen to several laws and regulations.
“Civil Code”, the first thousand two hundred and two
Producers should assume infringement responsibilities due to the defects of the product. The eleventh consumer of Consumer Rights Protection Law has the right to compensation according to law due to the purchase, use of goods or accept the service or accept the service.
Article 26 of the Product Quality Law
Producers should be responsible for their product quality.
Product quality should meet the following requirements:
(1) There is no unreasonable danger that endangers people, and property safety, there is a national standard that guarantees human health and personal, property safety, and the industry standard shall comply with this standard;
(2) The performance of the product should have, except for the use of performance of the product;
(3) Compliance with the product standards used in the product or its packaging, in line with the quality status of product description, physical sample, etc..
Zheng Boen Lawyer reminds –
If the similar operator finds the defects of goods or services, there is danger of danger and property, and should immediately report and inform consumers to report and tell consumers, and take the stop sales, warning, recall, harmless treatment, destruction , Stop production or service. If recall measures, operators should bear the necessary costs of consumers because of their expenditures.
Written: Austrian news reporter Lai Meihong